Patient Guide

We are committed to your care.

Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you. You may be contacted by phone, email or text and asked to complete a confidential survey. Please take the time to complete the survey. Your feedback will help us know what we’re doing well and where we can improve.

Privacy Practices Patient Rights & Responsibilities Concerns About Your Care

Fast facts about your stay.

Support for Caregivers

We encourage patients to pick a key person to support them during their hospital stay. Whether you are that primary support person, or just one of many people caring for and supporting your loved one, you can play an important role in making sure your loved one gets the safest and best care both here and beyond the hospital.

Patient and Family Care
We participate in patient- and family-centered care. We believe that family plays an important role in ensuring the health and well-being of patients of all ages. Our goal is to create partnerships among healthcare practitioners, patients and families that will lead to the best outcomes and enhance the delivery of safe, quality, efficient, effective, and timely care.

What to Know Before You Leave
Caregivers can help ensure the best outcome for their loved one after a hospital stay by getting the answers to these three questions:

What is the next step for medical care (home or facility, follow-up with primary care physician or physical therapy, etc.)? Help your loved one arrange the details to make this happen—financial plan, transportation, scheduling, etc.
What new and former medicines does my loved one need to take? Help your loved one understand the details—timing, dosing instructions, side effects, prescription refills, etc.
What health warning signs do I need to watch for and what do I do if they happen? Help your loved one by writing these symptoms down as well as the name and contact number to call.

If you feel like you need a break or help, reach out to friends and family. And consult the resources listed here: National Alliance for Caregiving | Family Caregiver Alliance | Caregiver Action Network

Facts About Your Stay

ATM

For your convenience, an ATM is located on the first level of the hospital near the cafeteria.

Bedside Shift Report

We want you to feel comfortable and cared for throughout your stay, so at each nursing shift change—about every 12 hours—your nurse will introduce your new nurse to you. The team will talk about your progress, medicine and tests scheduled for the day. Ask questions. The more you’re involved, the better and safer your care.

Bedside Technology

During your stay, you may see your doctors and nurses using computers or tablets. These tools help them care for you by providing around-the-clock monitoring, a variety of resources and quick communication with the rest of your healthcare team. If you have any questions, ask your doctor or nurse.

Cafeteria

Café and Grill
Location: First Floor

Breakfast Hours:
Monday through Friday: 7:00 a.m. to 10:00 a.m.
Saturday and Sunday: 10:00 a.m. to 5:00 p.m.

Lunch Hours:
Daily: 11:00 a.m. to 2:00 p.m.

Dinner Hours:
Monday through Friday: 4:00 p.m. to 6:00 p.m.

Visitors may use the dining room at any time. Due to dietary restrictions, patients may not be served in the cafeteria.

Calling Your Nurse

Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located at your bedside. If you have any questions on how to use the call button, ask a staff member to show you.

Cellphones & Video

During your stay, you may see members of your care team using mobile phones. At Havasu Regional Medical Center, our staff are permitted to use phones for work-related activities, such as communicating with doctors or other care team members. Employees are not allowed to use phones for non-work-related activities. There are many work-related benefits of cellphones and other communication devices, including access to medical references, clinical tools and patient information.

Channel Listing for TV

# 3	Channel KTVK-IND	#	Channel	#	Channel
4	Local Government	27	C-SPAN 2	50	CNN
5	KPHO-CBS	28	QVC	51	Headline News
6	KASW-CW	29	Home Shopping Network	52	CNBC
7	KAZT-IND	32	Tru TV	53	MSNBC
8	KAET-PBS	33	tbs	54	BBC America
9	KUTP-FOX 10 XTRA	34	TNT	55	USA
10	KSAZ-FOX	35	ESPN	56	FX
12	KPNX-NBC	36	ESPN 2	62	National Geographic
14	KTAZ Telemundo	37	Fox Sports1	63	Freefrom
15	KNXV-ABC	38	Bally Sports Arizona	64	Disney
17	KTVW-Univision	39	Bally Sports Extra	66	Cartoon Network
18	KMOH-MeTV	40	Bally Sports Arizona Extra 2	69	Home & Garden Television
19	Jewelry Television	41	Arizona Diamondbacks Baseball	70	Food Network
20	ShopHQ	44	The Golf Channel	71	Hallmark Channel
21	BYU	46	The Tennis Channel	72	Hallmark Movies & Mysteries
22	Trinity Broadcasting Network	47	Fox Business Network	74	American Movie Classics
23	EWTN	48	Fox News Channel	76	Bravo

Concerns About Your Care

Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue still is not resolved, then contact the hospital patient advocate. You also have the right to file your complaint with either:

Arizona Department of Public Health
150 North 18th Avenue
Phoenix, Arizona 85007
Phone: 602.542.1025

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Website: www.jointcommission.org, then click “Report patient safety event”

Sometimes a healthcare choice can involve an ethical concern—such as a wish to refuse life-saving treatment or a disagreement over advance directives. Our medical ethics committee can help you and those who are here to support you make difficult decisions.

Electrical Appliances

For your safety, we reserve the right to inspect any electrical appliances brought into the hospital.

Fire Safety

We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do.

Flowers

Flowers are delivered to patient rooms by individual florists. Please note that flowers are not allowed in Intensive Care Units.

Gift Shop

Location: 1st floor

Hours of Operation:

Mon. to Fri.: 9:00 a.m. to 4:00 p.m.
Saturday - Sunday.: Closed
Cash, check and credit cards accepted.

Hearing Impaired

We have services available for people who are deaf or hearing impaired. If you need these services, please contact your nurse.

Hourly Rounding

A nurse will visit you every hour during the day and every two hours at night to check on your comfort, help you change positions in bed, assist with trips to the bathroom, and make sure you can reach your phone, call light, and personal items easily.

Interpreters and Translation Services

Interpreter services are available for patients. Please contact your nurse for assistance.

Lost and Found

Please call 928.453.0869 for Lost and Found.

Mail

Mail and email sent to our website are delivered to patients Monday through Friday by hospital volunteers. Flowers may be delivered by individual florists, staff, or volunteers. Fresh flowers are not allowed in critical care areas.

Mail received after discharge will be forwarded to the patient’s home. Outgoing mail may be taken to the nurse's station or given to your attending nurse. Postage stamps are available in the gift shop.

Medicines

Please do not bring any prescription or over-the-counter medicines to the hospital. All medicines you take in the hospital need to be prescribed, filled and given to you by hospital staff. Tell your doctor about any medicines you regularly take. If you still need them, hospital staff will give them to you.

Parking

Parking available in the parking lot directly in front of the hospital. Drop off and pick up available at the circular driveway directly in front of the hospital.

Pastoral Care

If you would like a visit from the chaplain for spiritual care and comfort, please ask your nurse to contact the chaplain on call. Your loved ones also may fill out a request card in the chapel. A chaplain will address your concerns by the next business day after receiving the request. The chapel is always open for prayer. and meditation. It’s located on the first floor.

Patient Meals

Call 928.453.0477 for dietary requests.

Personal Belongings and Valuables

Personal care items such as contact lenses, eyeglasses, hearing aids and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help avoid them being lost or damaged. Leave valuables like jewelry or cash at home or give them to a trusted relative or friend to watch over. If this is not an option, valuables may be locked up by Security at your request. Havasu Regional Medical Center cannot be responsible for replacing personal belongings.

Public Restrooms

For everyone’s health and safety, we ask visitors not to use patient restrooms. Public restrooms are located throughout the hospital. Ask hospital staff to direct you to the nearest one.

Rapid Response Team

You can call a critical-care response team to respond if your condition worsens and you do not get the immediate care you need. Dial 200, Tell the operator: your name, room number, patient’s name and your concern.

Smoking

Given the serious health hazards of tobacco use, we have chosen to become a 100 percent tobacco-free campus. No smoking or tobacco products will be used while on HRMC property, parking lots, associated buildings and vehicles. Patients and visitors are asked not to smoke during their hospital visit.

If You Smoke or Use Tobacco
While you are in the hospital, please do not suffer from nicotine withdrawal. You can receive nicotine replacement therapy (NRT) or other appropriate support during your hospital visit. Please ask your nurse for more information.

Telephone

All patient rooms have phones. Your friends and family can call your hospital room directly by dialing 928-855-8185 and asking for the 3-digit room number.

To place a call out, dial 9 and then the number you wish to call.

To reach your nurse, use the button on your call light.

TV

Each patient room has a television. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. TVs are controlled by the bedside pillow speaker or side rail controls. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions on using your TV.

Vending Machines

Here you can find beverages and snacks 24 hours a day. Located in the hospital cafeteria.

Visiting Hours

Visiting hours are subject to change. Please ask your nurse for official hours during your stay.

To promote healing and safety and limit infection, some units may limit the number of visitors you can receive at one time.

Wifi

Accessing the Wifi
To access the free hospital Wi-Fi, connect to the “Guest_Access” network. Your device should prompt you to sign in to the network, and open a webpage where you can accept the terms of use. If you do not receive a prompt to accept, try to go to a webpage such as www.google.com. You should automatically be redirected to accept the terms and connect to the Wi-Fi. After accepting, you will be able to access the internet.